Ulrich and Helva's Cards - FAQ (Frequently Asked Questions)

Click here for questions about:
Pokemon - Card and comic conditions - Shipping - Privacy Statement

What methods of payment do you accept?

We accept the following forms of payment:
Money orders (U.S. dollar denominated)
Checks (personal, company or Cashier's) (U.S. dollar denominated)
Cash (U.S. dollars---note: we do not recommend sending cash through the mail)
Pay Pal

What are your prices in my native currency?

To translate our US Dollar (USD) posted prices to your currency, use the following converter:

What is your return policy?

You may return merchandise within two weeks of purchase for a full refund. The items must be returned in the same condition in which they were sold. You are responsible for any shipping costs when making returns. Please email us first if you have a problem with your order and we will make our best attempt to solve your problem. We rely on happy customers and repeat business!

Where are you located?

We're located in Portland, Oregon in the fabulous Pacific Northwest. We do not yet have a retail store so please don't plan any vacations to see us just yet; we are strictly internet based at this time.

What are your policies for buying cards and comics?

We'll need a list of the cards you have for sale, at least some of the key rares. We'd also like to know if they are in mint condition or if they're played. Once we've reviewed the list, we can give you a preliminary price if we're interested in buying. If the preliminary price sounds good, you'd ship the cards to us (we can give you suggestions on safe methods of shipping). We'll review the cards to be sure the conditions and quantities match the list. Assuming everything is in order, we'll send a check or a series of checks, depending on the deal we work out.

Click here for our want list, these are cards we particularly want and pay a higher price to obtain.

Do you have references?

We have over 3,000 satisfied customers worldwide. Click here to email us and request references.

Where can I write to you?

Our mailing address is:
Ulrich and Helva's Cards
2850 SW Cedar Hills Boulevard, Suite 204
Beaverton, OR 97005-1393

Can I order by mail?

Yes, we do accept orders by mail if you do not want to use our on-line order forms. Just make a list of the cards and comics you want, how many of each you want, and the price each. Mail that list to us with your payment and your name and shipping address.

How many of each card and comic do you have in stock?

We do not post quantities on our web pages because our inventory changes frequently. Generally we have between 10 and 40 of each Magic uncommon and 5-15 of each rare in stock. We might have fewer of some cards from time to time. We have similar quantities of Young Jedi and Pokemon cards. Usually we only have one of each comic book listed, with some exceptions.

Card and Comic Book Conditions

The abbreviations you see after some cards and comics indicate the condition of those items (for example, "vg"). Following is a key to the abbreviations we use on our card pages:

mint	Straight out of the pack.
nm	A small sign of wear on a corner or two, usually from being put into a plastic sleeve or page or as occurred in the printing process or opening the pack. Any card with no condition indicated will be in NM or better condition.
ex	Some slight wear around the edges, probably ok without sleeves if played with similar condition cards.
fine	Wear on 2-3 edges, perhaps some wear on the card back or front. Cards in fine or worse condition must be played in sleeves to be tournament legal.
vg	Wear on all edges and some wear on the bank and/or front,
good	Heavy wear on the edges, wear on both sides, but not torn or bent.
poor	Heavy wear, possibly bends or creases. We do not sell torn cards or cards damaged to the point where they would not fit in a sleeve.

played	This condition is being phased out but some of our older cards are still listed as "played". These cards are generally in fine or worse condition. Generally they will require sleeves for tournament play.

Comics are graded according to Overstreet guidelines. Like cards, "mint" means no flaws. The other abbreviations used for card grading are also used for comic books.

Why do you charge for postage?

Besides the actual postage costs themselves, the "postage" portion of your order goes to pay for the envelope or box and the plastic sleeves and/or bubble wrap we use. While it costs more to ship cards and comics in this way, your cards and comics will arrive complete and in the condition your ordered them.

What shipping options do you offer?

When you check out, you will be offered to choose one of the following shipping options. The option you choose will increase the postage costs by the listed amount. Each item you add to your cart will also increase the postage costs (cards are $0.10 each to ship, comics are $0.25 each to ship, other items may be more). In general, the more expensive the option, the faster and/or more secure it is. Email us if you have specific questions about shipping options.

Regular Mail

$2.00

Insured Mail

$3.00

Return Receipt Requested

$3.50

Certified Mail

$4.00

Priority Mail

$5.00

Priority Mail w/confirmation

$6.00

Regular Air Mail

$6.00

Insured Priority Mail

$7.00

Global Priority Mail

$8.00

Registered Air Mail

$8.00

Registered Priority Mail (RRR)

$8.00

Express Mail

$17.00

Federal Express

$20.00

Express Air Mail

$40.00